Support
Support that fixes — instead of redirecting.
At mass hosts, support sends you to your developer, your registrar or your DNS provider. Here, the same team administers all of that — so it looks for the cause, finds it, and fixes it.
Our commitments, quantified.
Hours
Monday to Friday, 9 a.m. to 5 p.m. (Eastern Time).
Emergencies monitored outside business hours: our monitoring alerts wake us before your customers do.
Response times
Standard support: reply within 4 to 8 business hours.
Pro, Managed WordPress and Partner clients: reply within 1 to 2 hours. These timelines are written in our SLA — not just on this page.
Who answers
Someone with direct server access who can act immediately. No “tier 1” reading a script, no ticket bouncing between three departments.
How to reach us.
Client area
The best channel if you are a client: your request is automatically linked to your services.
Open client areaFor any question, technical or not: contact@lyshosting.ca.
Phone
Toll-free: 1 866 625-9766
Montreal: 514 307-0501
Before writing, check the FAQ and the status page — if an incident is ongoing, it is already posted there.
What we actually do.
We diagnose end to end
Hosting, DNS, email, WordPress, SSL: we look across the stack instead of closing the ticket with “not our side.”
We speak plainly
In French or English, with clear next steps. If something is outside scope, we say so — and point you in a useful direction.